Shipping policy
Shipping Times.
| Shipping Destination | Estimated Shipping Time | Tracking Availability |
| United States | 3-7 working days | Yes |
| United Kingdom | 5-8 working days | Yes |
| Australia | 5-10 working days | Yes |
|
Canada |
6-12 working days | Yes |
| Spain | 5-8 working days | Yes |
| Germany | 5-8 working days | Yes |
| Austria | 5-8 working days | Yes |
| Rest of World | 10-20 working days | Yes |
Shipping Info.
As soon as your order is placed, our team begins sourcing, quality-managing, and shipping your new amazing jewelry straight to your doorstep. Orders placed before 10:00 AM Eastern Time (New York) on a business day are processed the same day. Orders placed after the cut-off are processed the next business day.
Standard handling time is 1-2 business days (Monday–Saturday) before your order is dispatched. This standard handling time applies to stock items. Please be aware that custom jewelry with personalized text or similar engravings takes an additional 24-48 hours to produce. We must engrave it after placing the order, ensuring each piece is unique, carefully handled and not mass-produced.
Made-to-order jewelry requires 10-15 business days to be crafted, finished, quality-checked, packed, and prepared for shipment. Because these pieces are made specifically after an order is placed, this production period takes place before dispatch.
Once a made-to-order item has been dispatched, the destination-specific shipping estimates shown in the table above apply. You will be kept updated by our support team during the entire journey.
Made-to-order purchases may be cancelled within 48 hours of placing the order. Corrections to customization details must also be requested within this 48-hour window. After the window closes, production begins and the order can no longer be cancelled or changed. To request a cancellation or correction, contact us as soon as possible at support@awareness-avenue.com.
Please note that at peak demand times or due to unforeseen circumstances, such as extreme weather conditions or similar events, orders may take slightly longer to arrive (up to 15 business days). We appreciate your understanding in such situations.
Tracking Information.
All orders are secured, insured, and tracked with a live-status tracking ID. This means you can follow your order every step of the way. Your tracking ID is automatically added to your order after it is dispatched and sent to you by email. For standard orders, this is typically after a couple of days. For made-to-order items, tracking is provided once the 10-15-business-day production period is complete and the item has been dispatched.
If, for whatever technical reason, you do not automatically receive your tracking information by email a few days after your standard order is placed, or after your made-to-order item has been dispatched, please contact us at support@awareness-avenue.com. We will provide it right away. Please allow 24-72 hours for the tracking number to show updates on the tracking page.
Shipping Costs.
United States
Orders over US$110.00 enjoy free shipping. For orders under US$110.00, a flat shipping rate of US$7.95 applies. Estimated delivery: 3-7 working days.
United Kingdom
Orders over £110.00 enjoy free shipping. For orders under £110.00, a flat shipping rate of £5.95 applies. Estimated delivery: 5-8 working days.
Australia
Orders over A$110.00 enjoy free shipping. For orders under A$110.00, a flat shipping rate of A$10.95 applies. Estimated delivery: 5-10 working days.
Canada
Orders over CA$110.00 enjoy free shipping. For orders under CA$110.00, a flat shipping rate of CA$10.95 applies. Estimated delivery: 6-12 working days.
Germany + Austria
Orders over EUR€110.00 enjoy free shipping. For orders under EUR€110.00, a flat shipping rate of EUR€7.95 applies. Estimated delivery: 5-8 working days.
Spain
Orders over EUR€110.00 enjoy free shipping. For orders under EUR€110.00, a flat shipping rate of EUR€7.95 applies. Estimated delivery: 5-8 working days.
Rest of World
Orders over US$110.00 enjoy free shipping. For orders under US$110.00, a flat shipping rate of US$7.95 applies. Estimated delivery: 10-20 working days.
Shipping costs are added to your order during checkout and are not refunded in case of a return. If your order qualifies for free shipping, you will see the confirmation in your cart and at checkout.
Shipping Policies.
Awareness Avenue is not responsible if a package is not deliverable due to missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details at checkout. Moreover, we cannot be held accountable for packages where tracking information states that the package has been delivered to your order shipping address.
If your order shows as delivered but is missing, please reach out to us at support@awareness-avenue.com and we'll be glad to assist you in locating it.
At Awareness Avenue, we always strive for customer satisfaction. We want you to have a great experience with our company. Therefore, if there has been some mistake or error regarding delivery, please contact us, and we will work something out to make sure you have a fantastic shopping experience. Your satisfaction is our main priority!
In Case of Error.
If you realize you have made an error in your shipping details, please email us as soon as possible at support@awareness-avenue.com, explaining the error and providing the correct information. We will do our best to assist you within 12 hours.
However, please understand that if the package has already been shipped, we may be unable to alter the destination address at this stage due to carrier policies. However, we will attempt to do anything within our power to assist in every situation—we are here to help you.
We cannot wait to serve you and we hope you have an amazing experience shopping with us!